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Urban Arrow Consumer Service Center
    • Deutsch
    • Français
    • Nederlands
  • Go to urbanarrow.com
  • Deutsch
  • Français
  • Nederlands
General info and procedures
  • General info and procedures
    • Warranty procedure
    • General procedures
    • General information
  • Universal accessories
    • Rear carriers
  • The Family
    • General
    • Specifications
  • Family accessories
    • Child seats
    • Covers
    • Other Family accessories
  • Family owners & riders tips
    • Bosch Display configuration
    • Maintenance
    • Tips & Tricks
  • The Shorty
    • General
    • Specifications
  • The Cargo L/XL
    • General
  • The Tender
    • General
  • Urban Arrow Connected
    • About the app and GPS+
    • Compatibility
    • About the Connected insurence
  • Recall and/or rework
    • Family Red belts (DMY)
      Back to home
      1. Urban Arrow Consumer Service Center
      2. General info and procedures
      • General info and procedures
        • Warranty procedure
        • General procedures
        • General information
      • Universal accessories
        • Rear carriers
      • The Family
        • General
        • Specifications
      • Family accessories
        • Child seats
        • Covers
        • Other Family accessories
      • Family owners & riders tips
        • Bosch Display configuration
        • Maintenance
        • Tips & Tricks
      • The Shorty
        • General
        • Specifications
      • The Cargo L/XL
        • General
      • The Tender
        • General
      • Urban Arrow Connected
        • About the app and GPS+
        • Compatibility
        • About the Connected insurence
      • Recall and/or rework
        • Family Red belts (DMY)

      General info and procedures

      Learn about our procedures, certifications and awards won.
      • What is the main difference between Urban Arrow and other cargo bike brands?

      Warranty procedure

      • How can I claim warranty for my Urban Arrow?

      General procedures

      • I have ordered my Urban Arrow, when will my bike be delivered?

      General information

      • How often should I service my Urban Arrow and what does a service cost?
      • Where can I find the frame number of my Urban Arrow bike?
      • There are different parts on my Urban Arrow than those specified on the spec sheet, how did that happen?
      • I am from the US and want to buy an Urban Arrow - What should I do?
      • Why would I buy an Urban Arrow?
      • How long does it take to fully charge my battery?
      • Where can I buy an Urban Arrow, or Urban Arrow accessories?
      • Can the Bosch eBike drive unit / motor be repaired?
      • What range can I achieve with the Bosch eBike system?
      • Where can I find out what the various Bosch error codes mean?
      • I would like to buy a second hand Urban Arrow. How do I know it is not stolen?
      • How do I protect my battery on cold days (below 5°C/ 41°F)?
      • How do I protect my battery on hot days (above 25°C/ 77°F) against the heat?
      • What is the minimum and maximum height for an Urban Arrow Family rider?
      See more
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      © Urban Arrow 2023
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