How can I claim warranty for my Urban Arrow?

Complaints and warranty claims will be dealt with by your Urban Arrow dealer. In the event of complaints or questions about the warranty, your Urban Arrow dealer will always be your first point of contact, since this is where the contract of sale was concluded. Urban Arrow will then make a definitive assessment on whether the warranty applies. The dealer must send the part in question, together with the purchase invoice, to Urban Arrow, stating the complaint.

Please be aware that:

● Your dealer may charge you for any assembly or dismantling costs.

● Your dealer may charge you for the transport charges associated with getting the bicycle and/or parts from your dealer to Urban Arrow.