General information
Learn about general specifications, procedures and processes.
Serviceplan for customers
Warranty procedure
General information
- Where can I buy an Urban Arrow, or Urban Arrow accessories?
- How to view user experiences or give my opinion / review about Urban Arrow?
- What is the main difference between Urban Arrow and other cargo bike brands?
- What material is the frame of the Urban Arrow cargo bikes made of?
- Where can I find the frame number of my Urban Arrow bike?
- How long does it take to fully charge my battery?
- Why would I buy an Urban Arrow?
- How often should I service my Urban Arrow and what does a service cost?
- I would like to buy a second hand Urban Arrow. How do I know it is not stolen?
- There are different parts on my Urban Arrow than those specified on the spec sheet, how did that happen?
- I am from the US and want to buy an Urban Arrow - What should I do?
- What is the minimum and maximum height for an Urban Arrow Family rider?
- How important is the location of the motor on an electric cargo bike?
- What does an Urban Arrow cost?
- Can I get a subsidy to buy an Urban Arrow electric cargo bike in the Netherlands?
General procedures
Bosch E-bike system
- What range can I achieve with the Bosch eBike system?
- Where can I find out what the various Bosch error codes mean?
- What is the difference in driving range between the various PowerPack batteries from Bosch?
- Which Bosch PowerPack battery do you recommend for which Urban Arrow drive unit/bike?
- Can I buy a Bosch PowerPack battery separately from Urban Arrow?