Urban Arrow Consumer Service Center

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Urban Arrow Consumer Service Center

Urban Arrow Connected

Urban Arrow Connected

Find everything related to Urban Arrow's very own Internet of Things solution, Urban Arrow Connected.

About the app and GPS+

How and where can I download the Urban Arrow App?

How does a Connected Urban Arrow work?

Why is the app’s data different from the data in the display?

Why is the location of my Urban Arrow bike not shown correctly?

Does my Connected bike need a data subscription?

Can I resell my Connected bike?

Do I need an active internet connection for the Urban Arrow App?

How do I share my Connected Urban Arrow bike?

How does the Urban Arrow Connected theft protection work?

How can I obtain an Urban Arrow Connected activation code?

Can I add more Connected Bikes to the same app?

What is the Connected 'Module battery management'?

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Compatibility

Why does the display turn on by itself?

Why is Connected unavailable for a Urban Arrow Aniversary?

With which bicycles does the Urban Arrow Connected App work?

About the Connected insurance

How do I insure my Connected Urban Arrow Bike?

What do I need to do if my Connected Urban Arrow bike is stolen?

How does the breakdown service work in combination with Urban Arrow Connected?

With which insurers can I insure my Urban Arrow 'Connected' and what are the benefits? Where can I insure my Urban Arrow best?

Connected+

What are the main additional benefits of Connected+?

Questions about the Laka theft insurance?

How do I connect my bike with the Urban Arrow app?

What is Laka?

What happens after 12 months, when my theft insurance and data plan expires?

What is the difference between Urban Arrow Connected and Connected+?

How do I report theft with Connected+?

Would it be possible to share my Urban Arrow app with multiple people?

How does a Connected+ electric cargo bike work?

What other insurers does Urban Arrow have partnerships with?

How do I activate my Laka 1-year included insurance through the Urban Arrow app?

How do I claim my extra year of free Laka insurance during the March promotion?

I bought an Urban Arrow Family cargo bike with Connected+ during the promotional period (1 to 31 March 2024) but my extra year of insurance is not active. What should I do?

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