Urban Arrow Consumer Service Center

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Urban Arrow Consumer Service Center

Urban Arrow Connected

Urban Arrow Connected

Find everything related to Urban Arrow's very own Internet of Things solution, Urban Arrow Connected.

About the app and GPS+

How and where can I download the Urban Arrow App?

How does a Connected Urban Arrow work?

Why is the app’s data different from the data in the display?

Why is the location of my Urban Arrow bike not shown correctly?

Does my Connected bike need a data subscription?

Can I resell my Connected bike?

Do I need an active internet connection for the Urban Arrow App?

How do I share my Connected Urban Arrow bike?

How does the Urban Arrow Connected theft protection work?

How can I obtain an Urban Arrow Connected activation code?

Can I add more Connected Bikes to the same app?

What is the Connected 'Module battery management'?

Would it be possible to share my Urban Arrow app with multiple people?

How do I add a new insurance in the Urban Arrow app?

How does the Bosch eBike Flow app work?

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Compatibility

Why does the display turn on by itself?

Is Connected available for the Urban Arrow Anniversary?

With which bicycles does the Urban Arrow Connected App work?

Which bikes come with the Connected GPS module as standard?

About the Connected insurance

How do I insure my Connected Urban Arrow Bike?

What do I need to do if my Connected Urban Arrow bike is stolen?

How does the breakdown service work in combination with Urban Arrow Connected?

With which insurers can I insure my Urban Arrow 'Connected' and what are the benefits? Where can I insure my Urban Arrow best?

How do I connect my bike with the Urban Arrow app?

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Connected+

I bought an Urban Arrow Family cargo bike with Connected+ during the promotional period (1 to 31 March 2024) but my extra year of insurance is not active. How do I resolve this?