Urban Arrow Consumer Service Center

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Urban Arrow Consumer Service Center

General info and procedures

General information

General info and procedures

Learn about our procedures, certifications and awards won.

What is the main difference between Urban Arrow and other cargo bike brands?

What material is the frame of the Urban Arrow cargo bikes made of?

Warranty procedure

How can I claim warranty for my Urban Arrow?

Serviceplan for customers

How can I contact Urban Arrow?

General procedures

I have ordered my Urban Arrow, when will my bike be delivered?

General information

How often should I service my Urban Arrow and what does a service cost?

Where can I find the frame number of my Urban Arrow bike?

There are different parts on my Urban Arrow than those specified on the spec sheet, how did that happen?

I am from the US and want to buy an Urban Arrow - What should I do?

Why would I buy an Urban Arrow?

How long does it take to fully charge my battery?

Where can I buy an Urban Arrow, or Urban Arrow accessories?

Can the Bosch eBike drive unit / motor be repaired?

What range can I achieve with the Bosch eBike system?

Where can I find out what the various Bosch error codes mean?

I would like to buy a second hand Urban Arrow. How do I know it is not stolen?

How do I protect my battery on cold days (below 5°C/ 41°F)?

How do I protect my battery on hot days (above 25°C/ 77°F) against the heat?

What is the minimum and maximum height for an Urban Arrow Family rider?

How important is the location of the motor on an electric cargo bike?

What does an Urban Arrow cost?

How do I properly clean and maintain the belt drive of my Urban Arrow cargo bike after a ride in the snow?

Can I get a subsidy to buy an Urban Arrow electric cargo bike in the Netherlands?

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