Did you buy a bike between 2016 and 2022? Then your bike might have a Satori seatpost. Over-tightening the bolt on (older) Urban Arrow bikes delivered between Q3 2016 and Q3 2022 can cause material fatigue. To eliminate any risk, we proactively replace these seatposts with our current Promax model, including a brand-new Selle Royal saddle. Pop by your local dealer for a free replacement of your seatpost and saddle.
You can spot a Satori seatpost by its two silver bolts (see the image below for reference).
%20(1).png?width=293&height=293&name=image%20(5)%20(1).png)
Got questions about this? Feel free to contact our customer service team at service@urbanarrow.com.